Deleting it often clears up a lot of problems when you have removed cc from the game. But that is a guess, nothing more.įirst, try deleting the localthumbcache file. Based on what you have said so far, I think this may be a cc issue and probably a custom skin tone. So, There are some things you can try to see if the problem will clear up. Information, Guides and Announcements for the EA app.